Question 1

How do I make an electricity contract with Cheap Energy?

Accepted Answer

It’s easy as pie. Start by selecting the electricity contract you want from our website. Then click the green order button, and you will be directed to the order form. Fill in your details and confirm the order electronically using your online banking credentials. You will receive an email from us once your order has been processed.

See all electricity contracts and order >>

Question 2

When will my electricity contract start?

Accepted Answer

Your electricity contract will transfer to Cheap Energy under the current contract’s terms. When you switch your electricity provider, your contract can start at the earliest 15 days from the switch.

Question 3

Can I make changes to my contract?

Accepted Answer

This is possible, under certain conditions. You can make changes to your electricity contract yourself online: compare contracts here, choose the type of contract you want, proceed to the order form and select "I am an existing customer" on the form.

A fixed-term electricity contract binds both us and you for the entire contract period, so you can only make changes once the fixed-term period ends. If you are moving, please contact our customer service, and we’ll help to sort out your electricity for your new home. In case of a move, you can either modify or terminate your fixed-term contract.

Customer service contact information >>

Question 4

What happens when my fixed-term contract ends?

Accepted Answer

When the fixed-term contract period ends, taking you haven't made changes, your contract will continue as an open-ended one. If you want, you can compare electricity providers at this point, allowing you to switch contract types or electricity suppliers with a 14-day transition period.

We’ll send you a reminder one month before your fixed-term period ends, and you might also receive a little surprise along with the message! So stay tuned!

Question 5

Can I make a contract on behalf of someone else?

Accepted Answer

Yes, you can! You’ll need a power of attorney signed by the person in question.

Question 6

How do I switch electricity sellers?

Accepted Answer

It’s easy! Order a new electricity contract from the electricity contracts page, and Cheap Energy, your new electricity provider, will take care of all matters related to switching suppliers on your behalf. So, you don’t need to cancel your old electricity contract separately, as long as it's at the same address as the new contract.

See all electricity contracts and order >>

Question 7

I have solar panels, how will they be taken into account in my electricity contract?

Accepted Answer

You can sell the surplus from your solar panels to us when signing your electricity contract. We’ll buy your surplus at the spot price of the Finnish market (fee 0,31 c/kWh, incl. VAT 25,5%, no fixed charges). So, make sure to tick the solar electricity sales box when making your electricity contract.

If you already have an electricity contract with us and now want to sell your solar electricity surplus to us, please contact our customer service.

Question 8

Why am I receiving two bills?

Accepted Answer

There are electricity sales companies and electricity distribution companies. Cheap Energy is an electricity sales company and only charges you for the electricity you consume. The local electricity distribution company is responsible for electricity transfer and will bill you separately. You can search for a more competitive electricity contract, but not for another transfer company.

Question 9

Why does Cheap Energy’s bill come from Ropo?

Accepted Answer

Cheap Energy, like all of us in life, needs reliable partners by its side. Our billing partner is Ropo, which reliably handles and processes Cheap Energy’s billing so you can focus on your life.

Question 10

I want to make an e-invoice, how?

Accepted Answer

You can conveniently order your electricity bill as an e-invoice directly to your online bank. After receiving your first bill, you’ll find the necessary details on the bill to activate e-invoicing in your online bank. Many banks have a button in their online banking system where you can order an e-invoice.

Question 11

I accidentally paid my bill twice, what should I do?

Accepted Answer

Accidents happen. Please contact our billing partner Ropo’s customer service directly about overpayments at the MyRopo-app or call 09 4246 1379.

Question 12

Why am I getting a payment reminder in my email?

Accepted Answer

Our billing partner Ropo has introduced electronic payment reminders. If you forget to pay your bill, you’ll receive a notification in the same channel where you received the original bill. Electronic reminders will initially be introduced with email bills, and later extended to other billing channels.

A payment reminder is sent after the bill is overdue. If you receive a payment reminder, please pay the bill promptly.

Electronic reminders are a convenient way to ensure that an unpaid bill doesn’t go unnoticed. The reminder is delivered quickly, allowing you to react immediately to an unpaid bill. The electronic reminder is also an environmentally friendly option and helps reduce errors since information doesn’t need to be entered manually.

If you have any questions about late payments or payment arrangements, please contact Ropo’s customer service.

Question 13

Handelsbanken's merger to S-Bank: will e-invoices and direct payment agreements transfer automatically?

Accepted Answer

Handelsbanken is merging with S-Bank in the beginning of December 2024.

If you have an e-invoice with Handelsbanken and your banking is transferring to S-Bank, you will need to set up a new e-invoice agreement with S-Bank yourself. Cheap Energy's e-invoice agreement will not automatically transfer from Handelsbanken to S-Bank.
If you have a direct payment agreement with Handelsbanken, it will automatically transfer to S-Bank on behalf of the bank. Therefore, you do not need to set up a new direct payment agreement.

Question 14

I am moving, how do I make an electricity contract for the new address?

Accepted Answer

It's easy! You can make a new electricity contract online in just a few minutes:

NOTE! Remember to cancel your old electricity contract at your previous address to avoid causing issues for the next resident or unnecessarily paying for two electricity bills.

Compare electricity contracts and make a contract >>

Question 15

I already have a contract with Cheap Energy, what happens to it when I move?

Accepted Answer

Wouldn’t it be nice if you could get cheap electricity for your new home too? If you already have a cheap electricity contract with us and are moving, contact our customer service so we can sort out your electricity needs together for your new home.

Customer service contact information >>

Question 16

Can an electricity contract be signed under multiple people?

Accepted Answer

Unfortunately not, because an electricity contract is always personal. In this situation, make a new electricity contract in your name, which will also transfer the electricity transfer contract to you.

Compare electricity contracts and make a contract >>

Question 17

My electricity contract is signed under a different person (roommate or spouse) and they are moving out. Can the electricity contract be switched under my name?

Accepted Answer

Unfortunately not, because an electricity contract is always personal. In this situation, make a new electricity contract in your name, which will also transfer the electricity transfer contract to you.

Compare electricity contracts and make a contract >>

Question 18

What is Cheap Energy?

Accepted Answer

Cheap Energy Finland is a domestic electricity company that offers affordable electricity contracts to Finnish consumers. We started operations in Finland in the spring of 2024. We are part of the Nordic energy group Elify Energy Group.

We challenge the traditional business and pricing models of energy companies by being openly cheap. As our name suggests, our goal is to provide consumers with cheap electricity. With a lightweight operational structure, we deliver electricity to ordinary Finnish consumers at the lowest possible cost, but with the same quality as our competitors.

Compare electricity contracts and make a contract >>

Question 19

What’s the difference between electricity sales and electricity transfer?

Accepted Answer

There are electricity sales companies and electricity distribution companies.

The electricity seller offers different electricity contract options to customers and charges for the electricity consumed per kWh. Cheap Energy is an electricity seller, and we offer various cheap electricity contracts. Electricity contracts can be compared, and for that, we offer cheap electricity contracts for different life situations. The invoices from Cheap Energy only concern the sale of electricity.

Compare electricity contracts and place an order >>

Electricity transfer is provided by the local electricity distribution company, which ensures that electricity is delivered to your home via the power grid and maintains the electrical networks. The local electricity distribution company charges separately for the transfer according to its own price list. The distribution company is determined by the location of your home, based on your address. Therefore, the distribution company cannot be chosen, and electricity transfer cannot be compared.

List of local electricity distribution companies (FI) >>

Question 20

Do you sell electricity for businesses?

Accepted Answer

Currently, Cheap Energy only offers electricity contracts for households.

Question 21

What is the My Pages online service?

Accepted Answer

The My Pages -service is Cheap Energy's own online service. Currently, you can see your bills and electrcitity consumption details by logging in. We are, nonetheless, developing the service further so stay tuned!

Question 22

How do I log in to the My Pages -service?

Accepted Answer

Let's be careful - on the first time you'll log in by using strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. You'll create yourself a profile and in the future, you can log in quickly with your email. After giving us your email address, you'll receive a 4-digit code. Type in the code and log in.

Log into My Pages here.

Question 23

Does Cheap Energy have an app?

Accepted Answer

Cheap Energy doesn’t have a mobile app in Finland - the app available in app stores is for customers in Sweden. We are developing services for Finland!

Customers of spot-priced electricity can follow the prices by downloading Fingrid’s Tuntihinta app from the Apple Store or Google Play.

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